Information technology / Technology consulting
DXC Technology: Claims document classification, extraction and exception routing
- Company
- DXC Technology
- Country
- United States
- Adoption stage
- In operation
- Source published
- Date basis
- The date the source was published. It can differ from the date adoption started.
- How the source was checked
- Read the full source text
The work problem
DXC describes manual entry and reading of emailed, faxed and paper claims, delaying intake and exceptions.
Technology and data
Claude in Assure classifies documents, extracts policy, party, amount and date, and flags human tasks. Workflows route decisions to staff. Humans retain material legal and financial checkpoints. Actions, reasons and timing are logged for regulatory replay.
Results
DXC reports intake backlogs falling from days to minutes or less, with thousands of insurance employees using these capabilities, freeing experts for exceptions.
Limits and open questions
Measurement period and sample are undisclosed.
Sources
- DXC brings Claude to the insurance backbone running billions of policiesDXC Technology, Accessed
Compiled from public sources. These are not results from ATF Works customers.