Professional services / Staffing and recruitment services
Adecco: Pre-screening applicants
- Company
- Adecco
- Country
- Switzerland
- Adoption stage
- Limited operation
- Source published
- Date basis
- The date the source was published. It can differ from the date adoption started.
- How the source was checked
- Read the full source text
The work problem
What applicants expect from the recruitment market has changed. Pre-screening in volume hiring is high in quantity and pressed for time. If recruiters spend all their time there, no room is left for a deeper conversation with the applicant.
Technology and data
In the United Kingdom, Adecco handed applicant pre-screening to Agentforce, Salesforce's digital labour platform. Applicants exchange written messages with an AI agent by text or email, much like a real conversation. The recruiter decides directly what will be asked. Applicants are told from the start that they are talking to an AI. At the start of each working day the AI agent hands the recruiter a list of applicants who have completed the conversation. The recruiter then spends time on soft skills assessment and follow-up interviews.
Results
Adecco said 28 companies filled vacancies through the first phase of adoption. It said thousands of applicants were contacted, a considerable share of them completed the automated conversation, and satisfaction was 4.6 out of 5. It said 57 percent of the conversations happened outside normal working hours. The company cited applicants being able to respond at a time that suits them as a result.
Limits and open questions
This announcement covers the result of the pre-screening stage, and there is nothing to say AI made the final hiring decision. How much the time to hire or the cost fell is not given as a number.
Sources
Compiled from public sources. These are not results from ATF Works customers.