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Finance / Banking

Bank of America: Assisting developers with coding

Company
Bank of America
Country
United States
Adoption stage
In operation
Source published
Date basis
The date the source was published. It can differ from the date adoption started.
How the source was checked
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The work problem

Software developers at Bank of America spend time writing and refining code. The company said it has long embedded AI and machine learning across its business, including global technology, operations and training. Coding assistance is one of the additional AI applications it deployed to raise employee productivity and customer service together.

Technology and data

Developers get help writing and optimising code from a generative AI based tool. The company introduced this tool inside the set of AI applications it has under way internally. The same set includes a feature that automatically drafts material for corporate client meetings, a desktop tool that surfaces guidance for call centre agents, and an internally built generative AI research summary platform used by the Global Markets sales and trading teams. The company said its way of running AI includes human oversight, transparency and accountability for every outcome.

Results

Bank of America said developers experienced efficiency gains of more than 20 percent with this tool. Chief Technology and Information Officer Aditya Bhasin said AI is changing employee efficiency and the level of operations. The company explained that using AI at global scale raises employee productivity and customer service together and drives business growth.

Limits and open questions

The source does not say how the efficiency gain was measured or how large the sample was. It also does not disclose the name of the underlying model or which code assets the tool was connected to.

Sources

Compiled from public sources. These are not results from ATF Works customers.

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