Food and beverage / Processed food
CJ CheilJedang: Internal document search and specialist translation
- Company
- CJ CheilJedang
- Country
- South Korea
- Adoption stage
- In operation
- Source published
- In use from
- Date basis
- The date the source was published. It can differ from the date adoption started.
- How the source was checked
- Read the full source text
The work problem
Employees at CJ CheilJedang had to translate complex work documents and summarise a vast body of internal rules. Several generative AI services appeared over the past few years, but security concerns made them hard to use for real work. Some companies banned the use of external AI services altogether.
Technology and data
The DX Lab at CJ CheilJedang built an internal generative AI service called Snap AI. It was developed using OpenAI's GPT-4o API and uses OpenAI models on Microsoft Azure together with Claude models on AWS Bedrock. The company obtained documents from both vendors stating that query content is neither used for training nor stored. A private link was laid between the company's AWS environment and the Azure environment holding the models so that information does not leave. Answers attach supporting documents found through RAG, which sharply reduced the rate of hallucination. For translation, an internal glossary is registered separately with the DeepL API and results are returned against that standard. From planning through development and testing, the team iterated and revised in two-week cycles.
Results
Since its release in November 2024, about 1,500 people use it in an average month. It handles about 3,000 queries a day. More than 2,000 employees have asked more than 150,000 questions so far. CJ CheilJedang said monthly retention exceeded 70 percent, and around 75 percent when looking only at the main user organisations. For B2B and B2E services, around 50 percent is usually taken as a sign of good onboarding. Uploading a PPT or PDF returns a translated version in 30 seconds.
Limits and open questions
Usage and retention are engagement metrics, not a cost saving result. The source does not disclose the conditions under which translation and answer accuracy were measured.
Sources
- 복잡한 문서도 ‘딱’ 하면 척! CJ제일제당 ‘Snap AI’ 이야기 , CJ 뉴스룸cjnews.cj.net, Accessed
Compiled from public sources. These are not results from ATF Works customers.