Future of work
AT&T rethinks in-house legal work with OpenAI
- Published
- Source
- OpenAI blog
Summary
AT&T's in-house legal department, with hundreds of lawyers and legal professionals worldwide, is working with OpenAI to reshape how accumulated legal knowledge is accessed. A planned natural-language intake system would classify and prioritize incoming requests and surface relevant precedent, past work, and recommended first steps to the responsible lawyer. This is an ongoing partnership rather than measured results, and AT&T stresses that decisions always stay with the lawyers.
Why it matters for our work
The case shows an expert organization using AI as a preparation and triage tool rather than a replacement for judgment. If routine gathering shrinks, scarce legal judgment can scale to more of the business's needs.
Translated from the Korean original. Summaries may be translated and edited. Commentary reflects our perspective; forecasts remain the source’s views.