Manufacturing / Home appliances
Haier: Searching factory maintenance knowledge
- Company
- Haier
- Country
- China
- Adoption stage
- In operation
- Source published
- Date basis
- The date the source was published. It can differ from the date adoption started.
- How the source was checked
- Read the full source text
The work problem
What the Haier Chongqing refrigerator internet factory set out to solve was equipment maintenance response capability and securing highly skilled people. The plant said it looks not only at the user experience but also at employees' growth and the realisation of their value. The goal is to build a sustainable manufacturing talent ecosystem with digital and AI technology.
Technology and data
The plant built a knowledge base gathering 100,000 equipment maintenance records. To this it attached a maintenance assistant driven by an AI inference engine, tied together with an individual learning system. The company explained that this combination strengthens maintenance response capability and the supply of highly skilled people at the same time. A digital platform for talent development integrates several kinds of data such as performance, capability and growth potential. It automatically produces an individual growth plan reflecting the employee's desired career path and goals. An improvement platform takes in market quality feedback in real time and turns user needs into scored tasks; employees pick a task themselves and receive points and rewards when they solve it.
Results
On 16 September the World Economic Forum announced its fourteenth lighthouse factory list and included this plant. Haier said the Chongqing refrigerator plant is the world's first talent lighthouse factory. The company explained that it now has 12 lighthouse factories in total.
Limits and open questions
The answer accuracy of the maintenance assistant, the reduction in breakdown downtime and the change in maintenance handling time are not in this source.
Sources
- 海尔智家灯塔工厂：新增两座，行业最多-海尔官网haier.com, Accessed
Compiled from public sources. These are not results from ATF Works customers.