Industry change
ServiceNow ships Arc, a governed personal work agent, with NVIDIA
- Published
- Source
- ServiceNow Newsroom
Summary
ServiceNow announced general availability of Arc, a personal long-running AI agent that surfaces work from backlogs, inboxes, and meetings and can carry assignments through on its own for minutes or days. Arc leans on local inference on NVIDIA RTX Spark for everyday work and turns to frontier models for harder tasks, and it can build missing integrations on the fly. Policies are defined in the ServiceNow Super Intelligence Control Tower and enforced by NVIDIA OpenShell at the runtime and by BlueField silicon, with the AI Passport record telling enforcement layers what each agent may do. The vendor newsroom and wire pages blocked direct access from this environment, so the contents were verified through the Business Wire reprint, the NVIDIA release, and multiple independent reports.
Why it matters for our work
This is one of the first shipping examples of an autonomous work agent wrapped in policy enforcement that spans software and silicon, addressing the control question that decides how fast enterprises can delegate real work to agents. Outcome claims remain vendor statements at this stage.
Translated from the Korean original. Summaries may be translated and edited. Commentary reflects our perspective; forecasts remain the source’s views.