Future of work
Leidos expands AI support for a large workforce
- Published
- Source
- ServiceNow
- Source type
- Vendor case study
Summary
Leidos and ServiceNow announced expanded HR and IT support for roughly 50,000 employees. Major savings figures in the release are projections, not results already demonstrated.
Why it matters for our work
Employee support should be judged by resolved requests. We should follow exceptions through handoff to actual completion.
Translated from the Korean original. Summaries may be translated and edited. Commentary reflects our perspective; forecasts remain the source’s views.